I am beginning to think that I can no longer communicate with my fellow American. Sure, you expect this kind of thing when calling 'customer service' or some kind of 'call center'. But that is because you are calling India. Lately I have been drowning while playing email ping-pong with car salesmen. Yes...the great day of replacing my 1995 Ford Econoline van, with 292,000 miles on it, is approaching. But the ping-pong is driving me crazy. It is understandable that we could all stand some improvement in our email style -- after all, none of us was taught in grade school how to write useful email. But car salesmen are professionals, so they should be good at writing emails. Now, I needn't reiterate my rant against pronouns, acronyms, and abbreviations. What these guys need to learn how to do is write a self-contained message, because only then is it actionable. For instance, they start off saying, "But that car is not..." Which car is "that...
Early retirement, mainstream-media-free, bicycling, classic books & history, RV camping, and dogs.