We have witnessed new categories of communication arise the last few years, and none of us were schooled to use them effectively. For instance, wouldn't it be nice if people wrote concise stand-alone email messages that pertained to just one action item? DVD movies are a big industry; most have a commentary track. It's easy to tell that the people making the track don't know what kind of information is desirable. That is why I was pleasantly surprised to be listening to the commentary track of Love Actually and hear an informative and non-self-absorbed comment by Hugh Grant.