It is human nature not to appreciate the difficulties of anybody else's job. I bought a new phone recently. And once again I am rolling my eyes at how underwhelmed I am by the work of the "IT" departments of the world, that is, by software engineers, search engine designers, and computer geeks in general. In the last month I have "upgraded" from an Android 7 phone to an Android 9, and from a Windows 7 laptop to a Windows 10. In both examples, there was a bit of fun in learning a new system. But real progress is not obvious. It is harder to find what you are looking for, in a new system. What REAL improvement could they possibly come up with that would overcome the disadvantage of struggling to find things?! Most of the vaunted improvements in software or operating systems are of the same type as switching your socks in drawer A and underwear in drawer B. But there are compensations. It's great fun to obliterate the "bloatware" that the manu
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